To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discoloured?

A repair could have been completed recently allowing air to enter the line, causing the discolouration; however, you should report any change in your water quality to our office.

What chemicals does our water system add to the water?

No chemicals are added to our water.  We do, however, disinfect our reservoir and flush/clean our water lines with chlorine semi-annually (notice is provided when such activities occur).

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.